Returns

Products purchased from ZipKord.com may be returned within 14 days of purchase for ZipKord.com store credit. Cash refunds will not be provided. Shipping costs are non-refundable. Proof of purchase is required. Returned product must be unopened and in like-new condition for credit. Customer assumes responsibility for shipping items back to ZipKord Solutions.

All returns must be pre-authorized by the ZipKord Solutions. Only items that have been purchased directly from ZipKord Solutions, either through the Online Store or by phone can be returned or exchanged.

Visit Contact Us to submit a return claim for authorization.

ZipKord.com store credit will be issued via email within 5 business days of receiving the returned product.

Warranty Claims

If you have received a damaged or defective item, we will send you a replacement of the same or similar product. Visit our Warranty Page to submit a claim.

Exchanges

Products purchased from ZipKord.com may be exchanged within 14 days of purchase. Please provide your sales order information. Proof of purchase is required. Return shipping costs are not provided.

Customer is responsible for any additional cost of the exchanged product. If the price of the exchanged item is less than the returned item, a refund will be issued via store credit for the difference. Shipping and handling is not included. Exchanged product must be unopened and in like-new condition. Replacements will be sent once the original item is received.